In recent years, the role of chief diversity officers (CDO) has gained prominence and attention, with numerous studies attempting to dissect their impact on the organization and community. However, most of the studies have examined the role through an external lens, relying on perspectives from those outside the profession to define the parameters and effectiveness of the position.

In this groundbreaking study we went straight to the source. We conducted in-depth interviews with nearly fifty CDOs, delving into the intricacies of their experiences and perspectives. By posing questions to those responsible for strategizing and implementing diversity, equity, and inclusion (DEI) initiatives, we have uncovered, for the first time, comprehensive and nuanced insights into the role and its impact.

The findings here extend beyond merely understanding the roles these leaders play; we demonstrate how CDOs themselves define impact, the strategies they employ to drive meaningful change, and the reciprocal effect of leading DEI initiatives on those steering them. Through exploring these dimensions of the role—and the people behind them—we arrived at a more comprehensive and authentic portrayal of the tangible effects and challenges faced by CDOs in advancing the vital work of DEI.